Terms of Use

Terms of website use

Dear user, please take time to read these terms of use before you start to use our site. By using our site, you confirm that you accept and agree with these terms of use and that you consent to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Purpose of content & disclaimer

All the material contained on our site is offered for general information purposes only, and do not claim to be or constitute legal or medical or other professional advice, and shall not be relied upon as such. We do not take any responsibility for any loss that may occur from the reliance on the information on this site. To the fullest extent permitted by Korean law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

About us

Medical Avenue Co., Ltd’s goal is to be the most efficient, legitimate and reliable medical tourism facilitator working as a link between South Korea’s state-of-the-art medical technologies and clinical expertise, and people looking for treatments inside this country.

Our role as a medical facilitator is to help clients find the most suitable treatment for them in South Korea. Our customer’s needs and interests are our motive to work.

Medical Avenue’s job is to introduce clients to medical institutions in South Korea and takes no part on determine the total cost of treatments in hospitals around the nation.

In case of a contract with third parties, the services in a contract will only be binding for that contract.

Additional services (such as accommodation, flights, transportation to and from the airport, etc) if provided by us will be explained and will generate additional cost.

Please be aware that all surgeries and travels have a risk associated to it and so it is our customers responsibility to understand all this prior to come to Korea.

Medical Avenue will not be held responsible for:

  1. For any travel issues or delays
  2. Customers failure to follow medical recommendations
  3. For medical disputes of any kind between you and the medical institution
  4. For unforeseen issues that arise during the time in South Korea

Our Liability is limited to a duty of organize and facilitate your stay in South Korea under the parameters expressed by Medical Korea and the law in South Korea.

 Costumer’s information

We will collect personal information through our questionnaires and surveys to coordinate and facilitate access to healthcare providers in South Korea as requested by the client. All personal information collected by us will be provided to us by the client and therefore the client will be giving us permission to share this to our parties/partners to help facilitate the medical trip.

For Medical Avenue to work at the best of its possibilities it is of major relevancy to get accurate and on time information from the client. Without it Medical Avenue will not be able to organize the medical attention the costumer is looking for. Added to the previous point, the failure to provide us with the required information may cause the delay or cancelation of the medical trip.

Medical Avenue has set in place many precautions to make sure all the collected and disclosed information remains complete and correct, however, we rely on the truthfulness of the information the costumer has provided us with. If any of this information changes or is modified by any circumstance it is the costumers’ responsibility to let us know immediately. Any alteration on the cost or process derivate by these changes is solely responsibility of the costumer.

 Complaints & concern from costumers

Medical Avenue takes all complaints seriously. We ask to write down all complaints in an email and send it to info@medicalavenuekorea.com. Also, if you have any concern on the images or text here presented, we would ask you to also let us know to the same email.

We shall reply within 10 working days.

Dispute between healthcare providers & costumers

If any kind of dispute arises between our costumers and the healthcare provider, the dispute would be conducted under the laws of the country in which the medical procedure took place, unless both parties agree otherwise.

Copyrights

All information published, shared or released by Medical Avenue, including digital images, photos, posts, graphics and audio is property of Medical Avenue or has been provided to us just for the use of our website.

The use of content without our authorization is strictly prohibited. If you desire to reproduce the information presented on the website it is necessary to gain our authorization. In that case we ask third parties to give the proper credit to Medical Avenue or any of our contributors.

Modifications & availability of our website

The use of our site is allowed on a temporary basis. We reserve the right to change, modify or eliminate any of the content on it for any purpose. It is our best intention to keep this site up-to-date but we are not liable if for any reason our site is unavailable or outdated at any time or for any period.

Variations on terms of use

We may revise these terms of use at any time by amending this page. You are expected to read this content often to notice of any changes we did, as they are binding on you.

Digital attacks

You must abstain yourself to get unauthorized access to our site and servers connected to it or to deliberately introduce viruses, logic bombs or any other coding, software or material malicious or digitally harmful to the site. In case of these events we will act according to the pertinent law.

Links embedded at Medical Avenue’s site

Medical Avenue’s site contains links to other sites provided by third parties intended for your information. We carry no word or control over the contents of those sites, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information. 

Jurisdiction and applicable law

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of the Republic of South Korea.

Disclaimer

Medical Avenue is a medical tourism facilitator. We do not offer medical or legal advice of any kind. Our aim is to be the most efficient, legitimate and reliable link between South Korea’s state-of-the-art medical technologies and clinical expertise, and people looking for treatments inside the country.

We cannot in any way accept any responsibility for the outcome of any medical or surgical treatment you receive based on any information received from us. We simply act as facilitators presenting our customers to our medical service partners and assist our costumers with the logistics of their travel.